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Cookies and Privacy Policy

Cookies and Privacy Policy


At The Murder Mystery Store, we take great care to protect any information you give us when you visit our website, place an order with us, or subscribe to our email newsletter. This privacy policy tells you what information we use, what we use it for, and how we keep it safe.


When you visit our website

When someone visits we use Google Analytics to collect data about how many visitors we get and what pages they visit. This data does not identify you personally.


We also use cookies to provide some of our website's services. You can find out more about how we use cookies in our Cookies Policy below.


When you place an order with us

When you place an order at we use the information you provide to fulfil your order. We may also contact you by email if we have an order-related query.


If you order a boxed game, we email you to confirm receipt of your order and again to tell you when we’ve shipped it. We also share your name and postal address with the Royal Mail Click and Drop service to generate a postage label for your parcel.


If you order a download game, we email you to confirm receipt of your order. We also share your email address with to give you access to your download files.


We keep the above order information for a maximum of 6 years from the order date to comply with financial reporting obligations. After 6 years, it is deleted.


Your payment details are collected, processed and stored by Paypal who have their own privacy policy here (LINK We do not collect or process any payment details ourselves unless you order by telephone, in which case they’re only used to process your payment. We do not store payment details in any form.


When you subscribe to our email newsletter

When you subscribe to our email newsletter, we only use your email address to contact you about products or services from The Murder Mystery Store. We don't share or trade email lists with anyone else.


We use a third party provider, MailChimp, to send our newsletters. They store your email address and provide us with anonymous statistics to help us improve our newsletters. For more information, please see MailChimp’s privacy notice (


You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by emailing our data protection officer Lynda Cowles (


How your data is stored

Your data is securely stored using Microsoft database technologies on a dedicated server at 1and1 data centres. You can view their privacy policy here (


Access to your personal information

You have the right to view, amend or delete your personal information at any time. Please email your request to our data protection officer Lynda Cowles (



If you would like to make a complaint about our handling of your personal information, please contact our data protection officer Lynda Cowles by email ( or by post: The Murder Mystery Store, Fleetwood, West End, Gorefield, Wisbech, Cambridgeshire, PE13 4PH.


Changes to this Privacy Notice

We regularly review this privacy policy and it was last updated on 25 May 2018.



We use cookies to make it easier to navigate and place orders on our website. Here's a full rundown of the cookies we use and what information is collected. Note that all of our cookies (except the ‘Keep me logged in' cookie) are only stored for the duration of your visit.


Essential Cookies

These cookies are required to place an order.


Basket Cookie

Our basket cookie stores the products you have added to your basket. No personal information is stored.


Login Cookie

Our login cookie temporarily stores your login details so we know which order belongs to you when you check out. No personal information is stored unless you tick the 'Keep me logged in' checkbox in which case it stores your email address in a permanent cookie on your device so you don't have to login again in the future.


Navigation Cookie

Sometimes our website needs to remember which page you’re on so it can return you there after you’ve done something else. For example, if you’re on the checkout page and want to log in, this cookie tells the login page to take you back to the checkout afterwards. No personal information is stored.


Extra Cookies

These cookies are optional but disabling them may limit what you can do on our website.


Product Cookie

We temporarily create a cookie when you visit a product page so we know you're human! This is then checked if you want to email a link to a friend or request a price match. It doesn't do anything else other than stop search engine spiders (and other nefarious web crawlers) from posting spam to these services. No personal information is stored.


Google Adwords

We use Google Adwords to gain new customers. If you click through from a Google Adwords link a cookie is created by Google so they can charge us for the click-through, and so they can report to us if the click-through resulted in a sale. We don't create that cookie on our website, but we do have Google code on the last checkout page to see if a cookie has been created for you.


Opt In or Opt Out?

Currently we're working on ways you can permanently opt out of our extra cookies (without storing your opt out information in another cookie!) but until then if you're unhappy with the cookies being used on the website, we can only apologise and ask you check back with us at a later date.