When you visit our website
When someone visits www.murdermysterystore.co.uk we use Google Analytics to collect data about how many visitors we get and what pages they visit. This data does not identify you personally.
When you place an order with us
When you place an order at www.murdermysterystore.co.uk we use the information you provide to fulfil your order. We may also contact you by email if we have an order-related query.
If you order a boxed game, we email you to confirm receipt of your order and again to tell you when we’ve shipped it. We also share your name and postal address with the Royal Mail Click and Drop service to generate a postage label for your parcel.
If you order a download game, we email you to confirm receipt of your order. We also share your email address with www.downloadformurder.com to give you access to your download files.
We keep the above order information for a maximum of 6 years from the order date to comply with financial reporting obligations. After 6 years, it is deleted.
When you subscribe to our email newsletter
When you subscribe to our email newsletter, we only use your email address to contact you about products or services from The Murder Mystery Store. We don't share or trade email lists with anyone else.
We use a third party provider, MailChimp, to send our newsletters. They store your email address and provide us with anonymous statistics to help us improve our newsletters. For more information, please see MailChimp’s privacy notice (https://mailchimp.com/legal/privacy/)
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by emailing our data protection officer Lynda Cowles (firstname.lastname@example.org).
How your data is stored
Access to your personal information
You have the right to view, amend or delete your personal information at any time. Please email your request to our data protection officer Lynda Cowles (email@example.com).
If you would like to make a complaint about our handling of your personal information, please contact our data protection officer Lynda Cowles by email (firstname.lastname@example.org) or by post: The Murder Mystery Store, Fleetwood, West End, Gorefield, Wisbech, Cambridgeshire, PE13 4PH.
Changes to this Privacy Notice
These cookies are required to place an order.
Our basket cookie stores the products you have added to your basket. No personal information is stored.
Our login cookie temporarily stores your login details so we know which order belongs to you when you check out. No personal information is stored unless you tick the 'Keep me logged in' checkbox in which case it stores your email address in a permanent cookie on your device so you don't have to login again in the future.
Sometimes our website needs to remember which page you’re on so it can return you there after you’ve done something else. For example, if you’re on the checkout page and want to log in, this cookie tells the login page to take you back to the checkout afterwards. No personal information is stored.
These cookies are optional but disabling them may limit what you can do on our website.
We temporarily create a cookie when you visit a product page so we know you're human! This is then checked if you want to email a link to a friend or request a price match. It doesn't do anything else other than stop search engine spiders (and other nefarious web crawlers) from posting spam to these services. No personal information is stored.
We use Google Adwords to gain new customers. If you click through from a Google Adwords link a cookie is created by Google so they can charge us for the click-through, and so they can report to us if the click-through resulted in a sale. We don't create that cookie on our website, but we do have Google code on the last checkout page to see if a cookie has been created for you.
Opt In or Opt Out?
Currently we're working on ways you can permanently opt out of our extra cookies (without storing your opt out information in another cookie!) but until then if you're unhappy with the cookies being used on the website, we can only apologise and ask you check back with us at a later date.